Apple to close 28-year-old Support Community forum on November 20

What happened

• Apple posted a notice stating the Apple Support Community will permanently close on November 20, 2026, and that from that point the site no longer accepts new posts and is available in a read-only state.
• Apple's notice thanked community members who contributed time and expertise to help others with Apple products, and pointed users to the official Apple Support site for guidance.
• The forum dates to 1998, when Apple launched the Apple Tech Exchange; it was renamed Apple Discussions in 2000, Apple Support Communities in 2011, and Apple Support Community in 2022.
• Apple told MacRumors it decided to sunset the forum after a careful evaluation of strategy and customer needs, without offering further detail on the rationale.
• Existing threads remain viewable for now, and per one report the "I have the same question" button and voting tools were still working, while new threads can no longer be created.
• Apple's support options outside the forum include its support site, phone, chat, in-store help, and the Apple Support app, and other outlets such as MacRumors Forums and Reddit were cited as alternatives.

Why it matters

The closure removes a long-running, Apple-branded user-to-user troubleshooting archive that often ranked prominently in search results, shifting support traffic to Apple's official channels and third-party forums.

What is unknown

Apple has not explained how the forum conflicted with its strategy or customer needs; commentary on the forum's usefulness and on Apple's motives is opinion, not confirmed fact. The exact date of the final post and whether read-only tools will remain available until November 20 are reported by single outlets.